Where is my refund?

When we receive a refund request, it is a multi step process. 

First we must reach out to the attraction in order to maintain that your request follows in their refund policy and that you have not used the tickets. Each attraction has a different refund policy and it is available on the product page of that attraction. You can access the product page from your confirmation email by click on the attraction name in the receipt. 

If we are unable to process a refund for you we will let you know as soon as we can.

If we are able to process a refund we will create the refund and have our team process it, from the time of processing our refunds take on average 5-10 business days but can take up to 14 depending on the speed of the banks.